The player from Germany had been waiting two weeks for his withdrawal request at Spinanga, with claims from support that it was in the final stages of processing. With no resolution in sight, he found the situation increasingly hard to believe. After 3.5 weeks, he finally received his payout and indicated that his case no longer needed processing. The issue was marked as resolved, and the player was advised to share his experience to warn others about potential delays in the withdrawal process.
Spinanga Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €650
Spinanga Casino
Safety Index:HighCase summary
Discussion
Public
Public
8 months ago
Translation
Unbelievable. Starting tomorrow, I'll be waiting a full three weeks for my withdrawal request to be processed. Support just keeps fobbling me off with the claim that the processing is in the final stages. Well, since they've been saying that for two weeks, that seems extremely unlikely. The site is Spinanga.
Automatic translation:
Public
Public
8 months ago
Dear TobiWan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
8 months ago
Translation
Hi,
I've successfully withdrawn several times. It's been taking a long time on this site for 2-3 months, but 3 weeks is definitely a record.
Regarding verification, the site has been giving me the following feedback since I signed up about two years ago: "It looks like your account doesn't need to be verified. ..." So far, there have never been any problems with this.
Winnings were purely prediction bets without bonuses. They were single bets on football (Bundesliga).
Best regards
Tobi
Automatic translation:
Public
Public
8 months ago
Thank you for your response. Before we proceed with the investigation, please forward me all the communication between you and the casino customer support regarding the delay in the processing of your withdrawal request at [email protected]. Alternatively, you may post screenshots directly here to the thread.
Public
Public
8 months ago
Translation
Hello, thank you very much for your reply. I finally received my payout last Saturday after 3.5 weeks. My case no longer needs to be processed. It would be great if you could warn other users of this website that it can sometimes take up to a month for the money to be transferred.
Thank you very much and all the best
Tobi
Automatic translation:
Public
Public
8 months ago
Dear TobiWan,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
