The player from Spain had been struggling with withdrawal issues, having received excuses for the past month. He had managed to withdraw funds from the online casino previously, but was unable to do so at that time. He didn't have any active bonuses and had sent all necessary documents for verification. The player was owed €1209. After communicating with our team, the player confirmed that he had managed to successfully withdraw his winnings. Consequently, we had marked the complaint as 'resolved'.
SpinBetter Casino - Player's withdrawal has been delayed.
Amount: €1,194
SpinBetter Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
They won't let me withdraw my money, just excuses and problems for the past month
Automatic translation:
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6 months ago
Dear gayagustavo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
Translation
Good morning
thanks for your reply
If I managed to withdraw before with minfinity
not now
All the payment methods do not allow me, neither by bank card, nor by bank account and my documents are sent
I don't have any active bonuses
It's a joke
They owe me €1209
Automatic translation:
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6 months ago
Thank you for your reply, gayagustavo. Do I understand correctly that you are unable to request a withdrawal? Could you please advise when exactly you requested the last successful withdrawal? How many days did it take to be processed?
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6 months ago
Translation
I have managed to make my withdrawals
thank you so much
Automatic translation:
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6 months ago
Dear gayagustavo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
