SpinBetter Casino - Player's having a negative experience with the casino.

They refused to close my account in fact I asked many time in live chat. They didn’t give me bonus for some of my deposits as advertised. They kept sending me bonus ads and I deposit so they want to keep playing and ignoring my account closure request. And I deposited many times I would like to have refund and lose my account. Live chat won’t help and take hours to respond. Slots at their casino lags when I made money.

Dear Alprince2001,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBetter Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino keep sending you promotional materials via email?
• Do I understand correctly the disputed amount (800 KWD) represents the amount of your deposits in the casino?
• Could you explain what is currently your casino balance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

1- yes

2- yes all my deposits and maybe more

3- my balance now 0

thank you

Alprince2001,

Please understand if you deposited and played your money, we don't think you are eligible for a refund. The player is the only one responsible for their account, their balance, and all bets taking place.

Are you able to request to unsubscribe directly from the casino mailing list using the link found in the promotional emails found at the bottom?

Dear Alprince2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.