HomeComplaintsSpinBetter Casino - Player’s deposit is not reflecting.

SpinBetter Casino - Player’s deposit is not reflecting.

Amount: 50,000 Ft

SpinBetter Casino
Safety Index:High
Submitted: 05 Apr 2024 | Case closed : 01 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Hungary had reported an incomplete deposit process with an online casino that had been ongoing for over 6 days. Despite this not being his first deposit, the player had experienced persistent issues with the casino. We had suggested that he contact his payment provider to investigate the issue, as the casino could not intervene in this process. Despite extending our support and the time frame of the complaint, the player did not provide the necessary communication details between him and the payment provider or the casino. Therefore, we were unable to investigate the issue further and had to reject the complaint.

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7 months ago

Hello !


I made over 6 days a deposit with revolut and nothing happenned. When i write an email about this, they said : please be patient. Its disgusting. Please help me.

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7 months ago

Dear Tomi78888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

  • Could you please advise if it was your first deposit in this casino?
  • Have you contacted the payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

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7 months ago

No this is my not the first deposit. And there is not a first time when this Casino make.

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7 months ago

Hello !


I still dont have any funds to my account, and the casino dont send me back my money over 9 days.

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7 months ago

Thank you for your reply, Tomi78888. Have you contacted the payment provider as I suggested in my initial message?

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7 months ago

Yes, But Casino says please wait to my specialt response. Every day.... Nothing happened. My money is over ??

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7 months ago

Please Help me !!

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6 months ago

Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? Additionally, please forward me all communication between you and the casino. Alternatively, you can post it here. Thank you in advance.

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6 months ago

Dear Tomi78888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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