The player from Greece faced an issue with a rejected deposit where the money had been deducted from his bank account. The casino claimed that a refund order had been issued, but the player’s bank could not confirm this, leading to ongoing confusion and a lack of specific answers from the casino. The bank suggested that the player file a dispute and an official complaint. The issue was eventually resolved, and the complaint was marked as 'resolved' in the system.
SpinBetter Casino - Player’s deposit has been rejected.
Amount: €40
SpinBetter Casino
Safety Index:HighSafety Index
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
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4 months ago
Translation
I made my first deposit, and although they told me it was rejected, the money was taken from my bank! Speaking with them, they told me that a refund order had been issued, which is not true because when I spoke with my bank, they told me that if such an order had been issued, they would have seen it immediately in their system! I've been messaging them continuously after informing them of what my bank told me, but they don't give me any specific answers! My bank advises me to proceed with a dispute and an official complaint! Can you please intervene?? I am verified up to the extent they required, but not fully!
Automatic translation:
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4 months ago
Dear geomet40,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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4 months ago
Translation
Fortunately it was resolved but I haven't had this happen to me again only at this casino!
Automatic translation:
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4 months ago
Dear geomet40,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
