HomeComplaintsSpinBetter Casino - Player is experiencing recurring payout delays.

SpinBetter Casino - Player is experiencing recurring payout delays.

Amount: Can$223,000

SpinBetter Casino
Safety Index:High
Submitted: 16 May 2024 | Case closed : 05 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Quebec was frustrated with the delayed payouts by the casino. Despite promises of daily payouts of 1500 EUR, the player had been receiving only one payout every 2 weeks due to alleged technical difficulties. The player intended to involve their lawyer and the gaming commission. We requested additional information from the player to investigate the issue, but the player did not respond. Consequently, the complaint was rejected due to lack of response.

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5 months ago

Full on scammers these people are. Make sure you do not play here. Promised 1500 eur payouts daily... They payout maybe 1 payout every 2 weeks and then say they have technical difficulties non stop. Will have to get my lawyer and the gaming commission involved. Make sure not to put yourself through the hell of gambling with these crooks.

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5 months ago

Dear scooter11151,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Do I understand correctly that you have received successful withdrawals before?
  • When exactly did you receive the last payment?
  • Do you currently have any pending withdrawals?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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5 months ago

Hi Kristina,

I have received withdrawals.

I am currently entitled to 1.5k euros per day and am fighting/messaging 100x a day to get maybe 1.5k euros every week

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5 months ago

Is my public review of the site able to be posted by chance?


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5 months ago

Thank you for your reply, scooter11151. Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed?

What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

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5 months ago

Dear scooter11151,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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