HomeComplaintsSpinBetter Casino - Player has been accused of opening multiple accounts.

SpinBetter Casino - Player has been accused of opening multiple accounts.

Amount: Can$6

SpinBetter Casino
Safety Index:High
Submitted: 06 Dec 2020 | Resolved : 11 Dec 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Canada has been accused of opening multiple accounts. The complaint was resolved as the player's account was reopen and his deposit credited.

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3 years ago

These guys will give you run around and keep your deposit for any reason. Deposited 6 bucks to play but it never arrived. So I asked for help. They did nothing to help me and kept asking me about multiple accounts. I tried to make an account but failed. I then tried sometime later and successfully made an account. Which I deposited 6.35 cad. I never got to play. and they kept it. The dispute was the failed account I tried to make earlier. Its just a blank account with no email or anything. I had told them what had happened to no avail. I gave up and let them have the 6 bucks. But never again will I go to this dive casino. And I recommend you find another safer place to play because they are looking to rob you anyway they can to stay afloat.

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3 years ago

Dear Fritzy,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please advise if you have redeemed any promotional offer when depositing funds into your account? Was your account verified successfully in the past or it has been blocked right after placing a deposit? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

It was blocked after I had asked for help because the deposit wasn't there and they just said talk to security. So I did that and they kept asking me for ids and pictures. So I sent them pictures. Then the accused me of lying on something. They said please specify why you are putting false information on your account.. I said all is correct .to my knowledge. Then they asked me for pictures again of I my stuff...I had enuff and just moved on from this bs . I claimed no bonuses or anything.

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3 years ago

Thank you very much, Fritzy, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

Thanks petro and nick..much appreciated

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3 years ago

I would like to ask Casino Z to join us and help us resolve the player's issue.

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3 years ago

Go for it. See what they say lol.. I bet they got a good rant on how illegal it is to have two accounts.

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3 years ago

Dear Fritzy, 


We apologize for the delay and we do understand that you would like to enjoy your deposit as soon as possible.


The reason for the delay was the verification process. Right now we see that you shared all the requested documents with our Security team. The verification is successfully completed and all the restrictions are lifted.


We sincerely apologize for the time consuming process but these are the rules. Thank you for your patience and cooperation. 


Best Regards,

Casino-Z Team

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3 years ago

Wow I guess that settles that. But not to jump the gun here. I'll go see if all is good and comeback.

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3 years ago

Thanks gurus

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3 years ago

Casino z fixed it all up. The situation is resolved. Thanx gurus couldn't have done it with out you.😀

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3 years ago

Dear Fritzy,

Thank you for letting us know that your issue have been resolved, we gladly hear it. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru

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