The player's unable to withdraw his balance due ongoing wagering requirements. The complaint was resolved as the player received his money.
SpinAway Casino - The player's unable to withdraw his balance.
Amount: €400
SpinAway Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
SpinAway Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
I deposited 30 euros and got 60 free spins
I unlocked the free spins bonus exact
The account showed I can pay out
and now the casino says I didn't clear everything, that's a blatant lie!!!
Thanks in advance for your help
Kind regards
Fritz K****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Hello fritzknaus,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinAway Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When exactly did you finish the wagering of the bonus and is the process visible within your casino account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
I was in contact on June 15th and she said I still had to free up 23 euros, I did that too
still they don't pay out.
Automatic translation:
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1 year ago
Translation
spinaway just paid out
Thanks for the help
Automatic translation:
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1 year ago
Dear fritzknaus,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
