HomeComplaintsSpinAway Casino - Player is experiencing an undefined problem.

SpinAway Casino - Player is experiencing an undefined problem.

Amount: €1,000

SpinAway Casino
Safety Index:Above average
Submitted: 09 Jan 2021 | Case closed : 25 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Austria complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Be careful until you cancel the payout and gamble away everything again!

Automatic translation:
Public
Public
3 years ago

Dear M.k,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
3 years ago

Dear M.k,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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