Spinago Casino - Player’s criticizing false advertisement of bonus.

Trouble adding bonus,and havent been able to contact them for over a week. Tried emailing,live chat and messages.A deposit was made the promo didnt load and this casino is impossoble to contact.Seven emails sent regarding my name which has been loaded incorrectly as well as the deposit issue.

Dear Wollygog,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer in this casino in the past? Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account? Could you please advise which exact bonus you have tried to activate and play?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hi,yes I have deposited here before using both credit card and paysafe cards at various times.Everything was fine until I made the 3rd or 4th deposit bonus I then tried contact and have had no answer.Just now Ive had another 15 minutes wairing with a bot to again not get answered.Im also trying to fic up a mistake on my login and get verified but have had no reply back at all.

Thank you very much, Wollygog, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Wollygog,

I'm Nick and I'll be assisting you from now on in your issue. I would like to ask Spinago Casino to join us and help us resolve the player's issue.

Dear Wollygog,

We are really sorry that you faced some issues on our website.

Could you clarify, please, what kind of bonuses you wanted to get, but didn't receive? On May 15th, you made a request for a first deposit bonus via the live-chat, even uploaded a screenshot with that bonus offer. The point is that your first deposit was made on May 12, 2021 17:35:40 UTC.

You didn't receive your bonus automatically, as the auto-issuance function was turned off. Unfortunately, you contacted us via the live-chat after some more deposits were made and the funds on the balance were spent, therefore, the receipt of a bonus for already lost money was refused.

You were credited as a compensation 100% with a wager x40 of the sum of your first deposit, I hope this will make your experience a bit better.

As for your verification - the documents have been checked, a message has been sent to the mail with further instructions. Please upload the remaining documents and verification will be completed.

We thank you for your cooperation and understanding!

Hi Nick and team,I would like to thank you and your team as Spinago have now fixed all relevant issues Ive had. They have updated my details and given the bonus. Thank you for your efforts and to the Spinago rep who help3d.

Happy Days

Dear Wollygog,

Thank you very much for confirming that the issue has been resolved. We will be now closing the complaint. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick

Casino.guru