The player's withdrawal is delayed for months. The complaint was rejected as the player stopped responding.
Spin247 Casino - The player's withdrawal is delayed.
Amount: €500
Spin247 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I had to pay out € 100 5 times each time I wrote to support several times by email and an email came back twice, then an SMS that I have to verify myself, I did on 09.09 and then no more feedback.
NEGATIVE: Very, very bad support.
Payout has been in the pending status for months!
Automatic translation:
Public
Public
2 years ago
Hello Nathalie,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spins247 Casino. Please allow me to ask you a few more question before we would try to contact the casino to clarify it as much as possible.
When did you first request for a withdrawal in the casino? Did you use any deposit or no deposit bonuses and if yes, which one. Also please note that until your account was not verified, it isn't really relevant how long is the withdrawal pending as it is not possible to withdraw without finished verification.
If you have any proof or communication between you and the casino, please send it to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you out in your case.
Regards,
Nick
Casino.guru
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