The player from South Africa reported that he had been waiting for over three weeks to receive his winnings. Despite having passed the KYC verification and having made successful withdrawals in the past, the casino's customer service had not been able to resolve the issue. However, after contacting our Complaints Team, the player confirmed that he had received his funds. We have since marked the complaint as 'resolved'.
Spin247 Casino - Player’s withdrawal is delayed for over 3 weeks.
Amount: R26,000
Spin247 Casino
Safety Index:Above averageSafety Index
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6.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I have been playing on this platform for some time and recently i tried withdrawing my money… my withdrawals are successful but i have been waiting for over 3 weeks to get my money and every time i contact them they keep saying that they are trying to resolve the delay… such a big casino has issues with paying customers their money… they have the worst customer service they are like robots they all say the same thing over and over… very dissapointed and i regret playing on this platform all i want is my money.. i have also lost alot aswell
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1 year ago
Dear deshnie06naidoo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 year ago
Hi Veronika
Hope you are well
Yes I did makes successful withdrawals previously
I have never waited more than 5 days before
Its been 3 weeks and all they say is the are trying to pay as soon as possible
I contact them through live chat and everyone gives me the same response like they are copying and pasting the response
My withdrawals are showing succesfull on my account normally when it says successfully I get my money within 5 working days
all my winnings are without the bonus
I sent them all of the documents and my account was fully verified
Please let me know if you need any other information from me
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1 year ago
Hi
Thanks for your assistance
I see that I have received my funds today
Thank you so much
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1 year ago
Dear deshnie06naidoo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
