A player from Brazil has been unable to withdraw 800 reais for over 20 days. The casino blames the bank for refusing payment. We closde the complaint becasue the player stopped responding.
I'm trying to make a withdrawal of 800 reais for more than 20 days, horrible customer support, they just say that the bank is refusing the payment, I called my bank and they told me that the account is able to receive normally and that there was no attempt deposit, bunch of thieves, they stole my money, I made the deposit, I won and now they don't want to pay, scoundrels.
Dear felipeabrilio15,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified?
Did the casino offer any alternative ways for you to withdraw your winnings?
Looking forward to hearing from you.
Best regards,
Tomas
Hello, the account was correctly verified, the casino did not offer any alternatives, only via pix and they keep saying that the bank refused the payment.
Dear felipeabrilio15,
Before we confront the casino, could you please send me the communication you received from the casino about the issue? Please send emails, and chat transcripts to my email at tomas@casino.guru