The player from Germany requested 2 withdrawals, and both have been pending since. Casino didn't respond.
Spin247 Casino - Player’s withdrawal has been delayed.
Black points: 23
Amount: €150
Spin247 Casino
Safety Index:Above averageSafety Index
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7.2
Spin247 Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
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3 years ago
Translation
I requested a payout of 50 euros approved on 10.10. Money did not come to us today. A payout of 100 euros approved on 28.10 if it is correct suppprt answer not verified for 1 week
According to the email I have been for several weeks! Now I want my money
Automatic translation:
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3 years ago
Dear Christoph,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a withdrawal before? Do I understand correctly, that you have passed the KYC, but the casino asked you for documents again?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Thank you very much Christoph for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello Christoph,
I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Translation
To this day still no payment received and no response to emails for more than 1 week very lousy casino has to be put on the blacklist right away so that other people don't fall for it
Stay away from Spin247 !!!!!!!
Automatic translation:
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3 years ago
We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
