The player from Germamy has been waiting for his withdrawal for 3 weeks. This complaint has been closed as 'unresolved' as the casino failed to reply.
Spin247 Casino - Player’s withdrawal has been delayed.
Black points: 16
Amount: €60
Spin247 Casino
Safety Index:Above averageSafety Index
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6.8
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Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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3 years ago
Translation
Hello Dear Guru Team,
For me it is more about a small amount, but this is more about the principle.
The experiences I have now read about on the internet do not bring out the casino well.
I have met all wagering requirements and verified myself, but the payout has been pending for over 3 weeks. Any attempts to contact the casino will fail.
Maybe it brings something when you interfere 🙂.
Best regards
Automatic translation:
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3 years ago
Dear Halil,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Which payment method to withdraw your winnings have you opted for? Have you accumulated your winnings with or without an active bonus?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Hello Kristina,
no it's the first payout from me. All you have to do is verify your identity card, which I submitted immediately.
Yes, it was a no deposit bonus, the bonus conditions were met and the bonus was fully implemented. I am also not above the maximum withdrawable amount for this bonus.
There have been attempts to contact the casino, but no response has been received from them so far.
Many greetings
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3 years ago
Thank you very much Halil for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello Halil,
I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Spin247 Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
Hello Adam,
Yesterday I received an email where I should verify myself for spin247 via Hooyu. I did this too.
after that nothing more happened.
Best regards
Automatic translation:
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3 years ago
Hello Halil,
Did you receive any confirmation that the verification was successful?
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3 years ago
Translation
Hello Adam,
yes the verification has been confirmed.
I'll just wait until something new happens.
according to the experiences of others, it will probably take a few months 🙂
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3 years ago
Translation
Hello Adam, there is news.
according to the transaction list, the money has been paid out. So far nothing has been received on my account.
I will report if this should happen.
Best regards
Halil Sahin
Edited
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3 years ago
Hello Halil,
Thank you for keeping me updated. I hope the issue will soon be resolved.
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3 years ago
Dear Halil,
I am extending the timer by 7 days, please let me know if you receive your payment. If you do not receive it within this time I will again attempt to contact the casino.
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3 years ago
Translation
Hello Adam, the money has not yet been posted to my account. In addition, the transaction has been removed from the list and I can no longer see the payout.
If they put on such a theater for 60 euros, I feel sorry for the people who have won a lot there. They will probably have to wait a lifetime as well.
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3 years ago
Dear Halil,
Thanks for the update, I will again attempt to contact the casino.
We would like to ask Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Dear Halil,
I tried to get in touch with the casino repeatedly but had no success. I’m afraid there is not much that can be done without their cooperation.
I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru).
I wish I could be of more help.
Best Regards,
Adam
