Spin247 Casino - Player's withdrawal has been delayed.

I am waiting almost 4 weeks now for my winnings. They give me the same stupid answers that the payment team is busy resolving my issue.

Dear nofear8322,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Witout a bonus. They just keep on saying all the players have a delay on their payouts and that the payment team is working on the problem. But how for 4 weeks they worj on it. Surely enough they must know by now what is wrong.

This is what i get ths whole time

 Michael,

Thank you for contacting us in regards to your withdrawal.

We unfortunately do not have an update in regards to this. We do apologize for the inconvenience and the delay.

As we have previously mentioned, we will let you know as soon as we have feedback from the appropriate department.

We trust we have answered your query satisfactorily, however, should you require any further assistance please do not hesitate to contact us where we will endeavour to assist you further. Our Contact Centre team is available every day via Live Chat, that you can access through our website.

Kind regards,

Vlad B

Thank you very much, nofear8322, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Thank you

Hello there,

Thank you nofear8322 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spin247 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

They replied to me yesterday. They want my itimized billing for ocktober november and December. I sent ocktober and november. Told them that i only get decembers one in january. Now they say i must wait till then to get my money. But the pay outs is for november. I cant see why decem er must be there

Dear nofear8322,

Thank you for your post.

We are happy for our players to be successful and, once our security procedures have been satisfied, we are pleased to be able to make payments.

As mobile telephone deposits are made on your behalf by the network provider, we do need to ensure these deposits have been cleared before we can move forward with processing any withdrawals, therefore additional information regarding your mobile phone bill has been requested. This does, unfortunately, mean that we are not able to process your win until we have received this information.

As we are unaware of your billing cycle, this may mean you may have to wait until the next bill has been generated. We apologize for any inconvenience caused. Rest assured your withdrawals will remain in your account until the requested identification has been received.

We look forward to receiving your identification.

Kind regards,

Spin247 Casino

Thank you for the update Spin247 Casino representative.

Dear nofear8322, will you be able to provide your mobile phone bill or will you need more time for your billing cycle so you'll be able to get the requested document?

Thank you in advance!

I can only get my December bill in the first week of January

Thank you nofear8322.

Dear Spin247 Casino representative, will be possible to wait until the first week of January to finish the verification once the player procured the document?

Thank you in advance!

Dear nofear8322,

I hope this message finds you well.

We understand that you are in the process of procuring the necessary documentation for verification. In consideration of the circumstances, we are willing to accommodate a delay in the verification process until you get the itemized billing.

Any withdrawals will be delayed pending receipt of such documents. This delay is solely attributed to the pending receipt and processing of the required documents.

Rest assured, we remain committed to ensuring a secure and compliant environment for all our users, and we will expedite the verification process promptly upon receipt of the necessary documents.

If you have any further questions or require additional information, please feel free to contact us.

We appreciate your understanding and cooperation in this matter.

Kind regards,

Spin247 Casino

I sent my itimised billing but still waitong for my pay outs. How long do they need to verify my stuff. This is getting out if hand now. I want my money owed to me

Thank you for the update nofear8322, I'm sorry to hear your account has been closed.

Dear Spin247 Casino representative, could we get an explanation as to why was the player's account closed and winnings confiscated? If you do not want to share the information publically you can send it to my email (peter.c@casino.guru) and it will be kept confidential.

Thank you in advance for your cooperation!

Dear nofear8322, I am in contact with the casino representative and am discussing your issue further. I ask for your patience during this time. Thank you in advance!

Thank you.

nofear8322, the casino has provided me with the documents you have submitted for verification, this has revealed discrepancies in the deposits and has led to the confiscation of your winnings and the closure of your account. Given the evidence, we believe the steps the casino has taken are justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter