HomeComplaintsSpin247 Casino - Player’s withdrawal has been delayed.

Spin247 Casino - Player’s withdrawal has been delayed.

Amount: €200

Spin247 Casino
Safety Index:Above average
Submitted: 25 Apr 2020 | Case closed : 11 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from South Africa has requested her withdrawal more than a week ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I have played the game pick a pot of gold on 18 April and I withdrawn my money and still waiting..

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4 years ago

Dear Candice,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if this has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
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4 years ago

Dear Candice,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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