The player from Germany had his withdrawal approved more than 2 weeks ago, but it has been pending since. The casino refused to comment on this case publicly, therefore we were forced to close the complaint.
Spin247 Casino - Player’s withdrawal has been delayed.
Black points: 7
Amount: €80
Spin247 Casino
Safety Index:Above averageSafety Index
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7.2
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Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Dear Lars,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, please could you advise if this was your first withdrawal request and what payment method you have selected? I hope we will be able to help you to receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
yes it was my first payment I mean I had the payment paid out via trustly or bank transfer in any case it was confirmed to me that the profit was on the way and in the live chat I was assured that the money was paid out: /
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Automatic translation:
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4 years ago
Thank you very much Lars for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Lars,
I contacted the casino, but I have to inform you, that we had in the past one complaint and they refused to even talk to me and told me that the player is supposed to contact their support in order to get help.
But hopefully we will be more successfull this time!
Thank you for being patient.
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4 years ago
Hello Lars,
I received an answer from Spin247, that under any circumstances they will not address this issue publicly and they will not communicate through this thread. They asked me to recommend you contacting their customer support (they responded to me very quickly).
Unfortunately, in this case there is nothing we can do for you. I am really sorry.
