Spin247 Casino - Player’s deposit has never been credited to their account.

i have mad e2 deposits in early Feb and non of the deposits have been credited. I have e-mailed, chatted sent banks statements , and still no response. I believe that this casino has stolen the money and will keep doing it

Dear deenaidoo6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Thank you Kristina, I spoke tp a consultant yesterday who confirmed that she can see the failed the deposits.

She then requested me to send the bank statement again for the 10th time, i just think that they are time wasting

Thank you for your reply, deenaidoo6. Have you provided the required bank statement? Could you please confirm that you have already contacted the payment provider as we suggested? Your deposit can be stuck in an intermediary bank and your bank or payment provided should be able to trace it.

Yes i have submitted the bank statements, I have contacted the payment provider, they've told me that the funds have been released from my account and there are no pending payments to be released from my account

Would you be so kind and forward me the official statement from the bank regarding this situation? Also, please forward me any relevant communication between you and the casino. My email address is kristina.s@casino.guru. Thank you in advance.

Thank you, will send u via email shortly

Thank you for your email. Before we move forward, could you please also send me deposit receipts and your cashier/deposit history from the casino? If there is any relevant communication between you and the casino, please, forward it as well.

Hi, ok it was EFT transfer and luckily I screenshot my conversation with the last consultant. Will email u soon

Thank you for your assistance. God bless

The last thing I am still missing is the deposit receipt. Could you please send it to me as well?

deenaidoo6, thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear deenaidoo6,

From now on, I'll be taking care of your complaint. I’ll contact the casino and see if I can help.

I would like to invite the representatives of Spin247 Casino to join this conversation and to participate in the resolution of this complaint.

Thank u I will await your reply

Good morning, no reply yet?

Dear deenaidoo6,

Unfortunately, we haven’t received any response from the casino representative. We will now try to contact them via other means.

We would like to ask Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved’.

Ok sure ,thank you Andre, however if the casino doesn't respond and you close the complaint

will it sum down to me having wasted my time complaining to your platform and me losing my funds through the dishonest casino

So in other words the casino would have benefited from R100 and I just get my compliant closed with no resolution.

The casino has very bad customer service, so I hope that you do get a response

Dear deenaido6,

Please be informed that we got in touch with the casino representative. They are currently reviewing your case and we are currently waiting for them to provide a statement.

I sincerely hope that your time will not be wasted.

Okay thank you

Dear deenaidoo6,

Unfortunately, the casino representative still hasn’t provided any relevant information.

As we’re still expecting them to provide a statement, we are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved’.

They have contacted me, apparently they found the failed deposit of R50 for the 4th Feb

Their accounts dept has not yet resolved the other R50 for the 24th feb

still awaiting feedback gone over a week now

Thank you, deenaidoo6, for the update. I’m glad to hear the good news!

We’ve been informed by the casino representative that the delay in replying to this thread is caused by certain internal changes.

All things considered, we’re extending the timer by 7 days and expect a timely resolution of this issue.

Thank you, I just hope that speak with action and not empty promises as always

Dear deenaidoo6 and Kristina,

Thank you for getting in touch. Due to a failed processing attempt, we have applied the players deposit amount back into their account as cashable credit. Please check the account and if any questions please go to the website live support or email support@spin247.com.

Many Thanks

Spin247

Thank you I received the First R50 of the failed deposit the second amount that was deposited on the 24th Feb was not credited... I did send the documents.. Please advise when I will be credited

Dear deenaidoo6 and Kristina,

Thank you for getting back to us. We can see all reported failed deposits have been successfully credited to the players account. Should the player have any further deposit queries please provide failed deposit information and we can look into this further. Please send this via email to support@spin247.com.

Many Thanks

Spin247

Thank you i have received the credit, thank you for your help

Thank you, Spin247 Casino team, for your cooperation.

And thank you, deenaidoo6, for confirming and for using the Casino Guru complaint resolution center. I’m glad that the missing deposits were finally credited. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru