Spin247 Casino - Player’s deposit has never been credited to their casino account.

I deposit the money from my bank account and the money was deducted but didn't appear in my 247 spin account

Additional comments from the player:

"I want all my deposits back that was deducted from my accounts and were never credited in my account so u were taking money from me and not giving back so please I'm upset and really disappointed in this service really I'm enjoying every single minute with my game but don't just take my money and think its for free and all that. Sorry I want all my pending deducted from accounts."

Dear jeninejulius64,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider as you did already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? If there’s any relevant communication, please forward it along with your casino cashier history and payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if the deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Additional comments from the player:

"Hi

Yes I do have a lot of proof from different accounts as well so how is it going to work

Thank you 

Regards 

Jenine"

Please forward any supporting evidence along with the payment receipts. Afterwards, we will contact the casino. Thank you very much in advance.

Dear jeninejulius64,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.