Spin247 Casino - Player’s deposit has never been credited to his casino account.

I deposited R4300 into the casino that did not update my casino balance but the funds were deducted from my bank account, I’ve tried everything to get this issue resolved it’s now 2 weeks and still no resolution on this matter. I’ve emailed the support email and no one ever responds. I’ve connected in on chat approx 15 times each time with a different answer or extending the waiting time for banking department to investigate. I’ve sent I’m all my bank statements as requested asked to wait 72hrs which I’ve done but still no response or resolution to this matter.

please note it’s not euro it’s Rands no drop down for ZAR

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I’ve sent all my bank statements to the casino showing the EFT payments coming out and proving that nothing was credited, the bank has confirmed that the EFT payments went through successfully so there is nothing they can do on there side

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru. Thank you very much in advance.

Dear Andrew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.