The player from Italy had a bonus credited up to €950, but it was suddenly removed by the casino due to an administrative decision. After she contacted support, she was informed of the administrative issues that led to this action. The Complaints Team attempted to mediate the issue but was unable to receive a response from the casino, which had a history of ignoring complaints. Consequently, the complaint was closed as unresolved, and the casino's rating was affected due to their lack of cooperation.
Spin247 Casino - Player's bonus has been confiscated.
Black points: 99
Amount: €950
Spin247 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Spin247 Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
Hello, I was playing with my bonus, which had even reached €950. Then suddenly, they removed the credit. I contacted support and they told me that due to administrative issues, they made an administrative decision to remove the bonus.
Automatic translation:
Public
Public
1 month ago
Dear michelemarrone509,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin247 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share any supporting evidence regarding your balance or accumulated winnings or wagering progress if available?
- Could you please share with me the communication you received from the casino justifying its actions against you?
- My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 month ago
Translation
No but they told me that due to administrative decisions they removed my balance without having any feedback on what and why!! .. help me 🙁
Automatic translation:
Public
Public
3 weeks ago
Dear michelemarrone509,
Thanks for your emails.
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin247 Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
