The player from Italy had a bonus credited up to €950, but it was suddenly removed by the casino due to an administrative decision. After contacting support, she was informed of the administrative issues leading to this action.
Spin247 Casino - Player's bonus has been confiscated.
Amount: €950
Spin247 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Spin247 Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 23m 18s
Case summary
9 hours ago
Public
Public
17 hours ago
Translation
Hello, I was playing with my bonus, which had even reached €950. Then suddenly, they removed the credit. I contacted support and they told me that due to administrative issues, they made an administrative decision to remove the bonus.
Automatic translation:
Public
Public
9 hours ago
Dear michelemarrone509,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin247 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share any supporting evidence regarding your balance or accumulated winnings or wagering progress if available?
- Could you please share with me the communication you received from the casino justifying its actions against you?
- My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
