The player from South Africa, a verified and long-time customer of 247spin Casino, had encountered a delay with his first withdrawal. After providing additional documents as requested by the casino, his account was inexplicably closed, and he had not received his winnings. We had attempted to mediate the issue, but due to the casino's history of non-responsiveness to our efforts, we were forced to close the complaint as 'unresolved'. This negatively impacted the casino's overall rating. We had advised the player to avoid Spin247 Casino in the future.
Spin247 Casino - Player’s account has been closed without reason.
Black points: 54
Amount: R3,000
Spin247 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Spin247 Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
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9 months ago
Good day I have account for almost 3 years at 247spin casino. I have been playing on this plat form for long. I have always been using the mobile option to deposit money as well as from my bank. And they also had accepted my payments so that I can play slots. I have won some money that I wanted to with draw. I have verified my account sended my identification proof adress it has been accepted. I started my first with drawal on the 26 of December then it was delayed they wanted my itemized billing from my mobile service provider. It took almost a month . I received it from my service provider sended it in and the whole time they having delays checking and also sending emails I'm entitled to my winnings and it's in the final review and then all of a sudden they send me today that they has closed my account without any reason why and no payout. I'm very upset because I loved to play on this platform what I don't understand is how do you verify your details accepted everything and then all of a sudden closed my account with no reason can you please investigate.
Also I want to say that they had difficulties to payout I now they just closed my account with no reason. I also attaching screenshots with my username as well as my balance before they closed my account.
If you need any further information you contact me [sensitive information removed by Casino.Guru admin]
Kind regards Cecil
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9 months ago
Dear vanvuurencecil6,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin247 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- How did the casino inform you that your account will be blocked and your payout will be void?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of a bonus?
Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
The casino let me know after 2 month's trying to do a withdrawal. And then 2 days ago they send me email that they are closing my account also bear in mind that my account was validated otherwise I wouldn't have been playing and making deposits.
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9 months ago
Dear vanvuurencecil6,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin247 Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
