Spin Casino - Player's winnings reduced due to unexplained fees.

Hi, I am very frustrated with Spin casino. I just started using their site and had 2 separate wins and AFTER I withdrew them both winnings arrived with $200 taken off each!?

I ask them what happened and they tell me it's charge for funds that arent available?? Charge backs from what!?! This is a huge lie because I interac e-transfter and the money is instantly taken from my account and put into casino directly with gigadat. How can anyone owe a casino??

Dear Deeguru,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand that you were accused of chargebacks?
• Could you please advise how many payment methods you have used?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Deeguru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I was accused of chargebacks and I used one payment method only which was Interac e-transfer.

Can you kindly share a screenshot of your casino cashier history along with a corresponding bank statement that aligns with the deposits made into your casino account? My email address is petronela.k@casino.guru. Thank you.

Dear Deeguru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.