Spin Casino - Player’s account has been blocked.

There is no way to close the account. Nothing on the site works. Bonus is a lie. Does not exist.

Dear Ary,

Thank you for submitting your complaint. I am sorry to hear about your unpleasant situation. Could you please answer a few questions, so that I can fully understand this issue? First, did you verify your account in the casino? Have you ever received an email from the casino explaining why they blocked your account? If yes, could you please forward it to me? Sometimes it is possible that casino emails end up in the spam folder, so please check there, too. Also, could you specify which bonus you mentioned?

Please get back to me with the responses to the questions above. Thank you in advance for your reply.

Best regards, Satrio

Dear Ary,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.