Sol Casino - Player complains about unauthorized deposits.

Before i file a chargeback, i will explain the scenario carefully. The casino has denied request for a refund so I am making a complaint.

July 2021 I created an account under eweb****@gmail.com. No transactions in this account. Email not verified.

January 22 I received a bank notification for exposure to 3 fraudulent transactions. I have not received any SMS codes and i have proof of this.

My previous company notified me that they keep receiving emails from sol.casino and asked if i am familiar with it. (The company email account I used to have access to) so they informed sol casino to block the account because no body registered there. I presumed it was hacked or unintentionally was used in some way.

I reported the incident to my lawyer and my bank who immediately blocked my card.

I told sol casino the other email was a duplicate and i had unauthorized transactions. They wont refund but their terms say (unspecified authorized or unauthorized) transactions from a duplicate account are NULL AND VOID.

No verification. No ID. No email confirmation. Bank confirmed no SMs codes. Yet they will not refund so I told my bank and waiting. Now theyre seeking compensation when the money wasnt returned to me yet based on their terms that i made a protest?! How ridiculous!

Dear ewebgiant,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was the money deducted from your bank account and credited to your casino account? Have you communicated this issue with your payment provider and the casino directly? If there’s any relevant communication, please forward it along with your bank statement to petronela.k@casino.guru.

Have you previously deposited funds into your casino account using the same payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear ewebgiant,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.