SlotV Casino - Player unable to self-exclude despite repeated requests.

SLOT V CASINO NAME CHANGED TO CRICV

Last October 2022 I signed up to slotv casino I am from India ... And somehow they transferred my account to cricv casino it's the same casino only name is changed .. from last October I am begging these guys to permanently ban me completely but they took advantage of my situation and addiction and kept me on their site saying they don't have option to ban me permanently they will say to just logout of my account and never log back in .

I have been telling them that I am a complete Gambling addict and even made them to close account but they are just playing in the past when I requested them to close my account they closed it when I ask them to reopen they would reopen within seconds so what's the point of self exclusion I have closed my account more than 10 times and they would reopen the next day when I asked sometimes they would even laugh at me in live chat when I ask them to close my account they would say that u will be back tomorrow again to ask to reopen ur account so y r u wasting my time like that ... In last 5 months they have given me a vip manager so whenever I ask them to close my account they will ask me to wait for 1 business days but they never permanently close my account due to this from last 1 year I have lost 5000 $ on this site . I need some kind of refund from this site they have completely spoiled my life

I don't have any work , I have lost everything on their site the worst part is from 1 year I asked them to ban me but they never did till today

Pls guide me and do something about this site

Dear Billmills777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I checked both websites, and they seem to be different casinos with almost identical layout and design.

• Could you please advise if you contacted support and requested a self-exclusion due to gambling problems?
• Please forward any correspondence with the casino where you mentioned your problems, and the response from the casino as well. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi I have forwarded all the screenshot proof to ur email ...

And I have also proved cricv and slotv are same casino site and enough proof has been already given

And if u see clearly the date

My account was reopened last year when I requested them to ban me and they reopened again.. and after that I have even sent atleast 10 screenshot where I have received a notification that my account has been blocked but they kept on activating it back I have told them that I was a Gambling addict and to ban me permanently stilll they took advantage of my situation and kept on playing with my life ....

I have given enough proofs which dates back to a year pls help me out....

There is no way u can doubt me I have clearly shown how they have taken advantage of me from a year

Plus if u can get chat history of my account with live support u can clearly see me begging asking everytime to ban my account stilll they wouldn't do it

All proofs has been sent

And cricv is slotv

Again I am telling u I joined slotv and u can see the withdrawal proof where it's clearly mentioned somehow they transferred me to cricv

In the end both are same sites and they have made me lose everything

Thank you for your message, I can see the connection clearly exists.

Could you please send me any correspondence in which you mention your gambling problems to the casino?

Please send it to my email tomas@casino.guru as well.

Dear Billmills777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.