The player's winnings were deducted during his account check. The casino explained that the account was blocked due to a violation of a term regarding duplicating bets on the same event. The casino also stated that it has changed its approach in these types of cases, and the player's account was unblocked after explaining the violation. The casino then processed the player's outstanding withdrawal and the matter was resolved.
Slottica Casino - The player's winnings were deducted.
Amount: €737
Slottica Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Slottica Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I have a withdrawal problem with the provider who does not want to pay me €737. Here is the story in short:
After successful verification, I was informed on June 20th after my request for a payout of €837 that my activity was being checked and the payout was therefore rejected.
They also informed me that it can take up to 95 days for you to check my account. I beg you! 75 days? Which company takes up to 75 days to review an account. To me it looks like a stalling tactic to avoid paying out. When I asked, I didn't get any information about what exactly was checked. Then all of a sudden I got a payout of €100 which doesn't make any sense as this isn't the balance and neither is my deposit amount which is also much higher. When I asked support why €100 had suddenly been paid out, no one could give me an answer. I can really only warn against this casino and would keep my hands off it! Greetings Gregory
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2 years ago
Hello supersonic83,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
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Hi Nick, Thank you for taking care of the complaint. The account has now been verified for about 3 weeks and I have not used any bonus. The last time I tried to ask the reason by email and several times in the chat before, because I'm 100% sure I didn't do anything wrong. Unfortunately, I didn't get an answer every time and only the information that the matter was being checked by another department. They would have 75 days to do this, which I also think is unacceptable.
VG Gregory
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2 years ago
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A short addendum to that. As of today, the login to the site no longer works. VG
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2 years ago
Hello supersonic83,
As over 2 weeks have passed since the investigation began, I will now forward your complaint to my colleague Adam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello supersonic83,
I have reviewed your case and will contact the casino to see if I can help. In the meantime, can I ask if you used your account for casino games or betting on sports?
We would like to invite Slottica Casino to join the conversation and participate in the resolution of this complaint.
Dear Slottica Casino,
Can you please provide further information regarding the status of the player's account, and why they have only received a payment of €100?
Kind regards,
Adam
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2 years ago
Dear supersonic83,
Please confirm if you have used your account for casino games or betting on sports.
There has been no response from the casino so far. I will attempt to contact them again.
We would like to ask Slottica Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Hello dear All. Thanks for your feedback and patience
This appeal is due to the fact that the player constantly violated the same rule: regular duplication of identical or similar bets on the same event in a short period of time in order to increase winnings.
Supersonic83 was sent for investigation on June 6, 2022.
We've changed our approach in such cases. The player was previously unblocked with an explanation of the violation. After that, on July 1, he began to play honestly and tried to withdraw.
There was an attempt to withdraw on July 18, but the withdrawal failed. There were no new withdrawal requests.
Dear supersonic83, your request will be processed today and paid.
Best regards,
Slottica Team
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2 years ago
Translation
Hello, first of all thanks for the answer. I don't understand the point about regular. I'm happy to prove that I've always played other bets. As you already wrote, the account was unlocked at some point, but no information was given here. Neither in the chat nor by mail. So your statement is not entirely true. The withdrawals were all canceled by you due to alleged technical problems. When I changed the payment method, she wanted documents from me again.
It is important that I have now received €500 from you. If the currently outstanding €200 has been paid out, the case can also be closed from my side. I will then write a confirmation for this. I would have just wished for more communication from Slottica throughout the whole case, which has been going on for 1 month. VG Gregory
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2 years ago
Dear Slottica Casino,
Thank you for your response and detailed explanation.
Dear supersonic83,
I appreciate your comments. Please let us know when the outstanding payment reaches you and we will close the complaint.
Kind regards,
Adam
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2 years ago
Translation
I also found it a bit outrageous that after my account was blocked, 1 month passed due to Slottica's long wait and I suddenly couldn't pay out anymore. According to the terms and conditions, at least 1 deposit must have been made before each payout in the 4 weeks before. So I had to make another minimum deposit of €10, which I then quickly gambled away in the casino 😉 For me, the Slottica chapter is now closed. Luckily got my money today. Thanks again for the help from Casino Guru!
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2 years ago
Hello supersonic83,
I am glad to hear you have received your payment. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Adam
