Slottica Casino - Player’s struggling to withdraw her winnings.

Boa tarde gostaria de fazer uma reclamação pois já tomei algumas providências caso eu não receba fiz até um boletinho de ocorrência e fui instruído a não desistir e salvar todas as provas o site slottica.com/pt induz aos usuários a fazer depósitos com promoções e retirada rápida quando você saca os ganhos inventam um monte de problemas como a opção de saque usada está fora do ar e mandam se cadastrar na jeton isso e para ir enrolando as pessoas até desistirem não aceitem denuncie e publique tem tempos que a Slottica engana as pessoas estou pesquisando a fundo e muita gente foi lesada e vou correr atrás dos meus direitos e vamos procurar os responsáveis até que consiga receber deixarei os prints dos atendimentos e depósitos.

Dear maria2066,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. I hope I understood correctly that you're experiencing difficulties withdrawing your winnings due to a limited variety of payment methods.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear maria2066,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.