HomeComplaintsSlottica Casino - Player’s experiencing difficulties withdrawing his winnings.

Slottica Casino - Player’s experiencing difficulties withdrawing his winnings.

Amount: $175

Slottica Casino
Safety Index:Very low
Submitted: 12 Apr 2020 | Case closed : 12 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Sweden is struggling to withdraw funds to his preferred payment method. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

The ID documents etc they requested are submitted ~ 1.5 weeks ago.

have tried about 6 withdrawal attempts but they have rejected all.

also tried to withdraw through scrutiny but also where rejected.

the support wrote like this "22:45:22 Paul: Withdrawals and deposits are processed through different payment providers. The one we use for withdrawals keeps rejecting the transactions. "

have never had trouble withdrawing with VISA / Mastercard shortly before .. sour money to get rid of

Automatic translation:
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4 years ago

Dear Oskar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Eventually, which payment method you have opted for? Has any of those withdrawal requests been approved? I believe we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards,

Petronela

 

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4 years ago

Dear Oskar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago
Translation

Hey! After many over and over but I got my withdrawal, did it by taking out my virtual scrill card :)

will never play there again because of these big problems

Edited
Automatic translation:
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4 years ago

Dear Oskar,

Thank you very much for the update. I understand how frustrating it must have been for you, luckily, with profitable ending. Do I have your permission to close now this complaint as resolved? Thank you in advance for your confirmation. 

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4 years ago
Translation

To be honest, would test the casino one last time, put in $ 100, won to $ 250 and now reject as my withdrawals again with exactly the same card that worked the last time, heeeerregud

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Automatic translation:
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4 years ago

Why it has been rejected?

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4 years ago

Dear Oskar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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