The player complains that he could not get the free spins registration bonus. The casino told him there is somebody using another email address with the same IP address as he has, however, he claims that this was his first time he registered in this casino.
Slottica Casino - Player did not get a bonus.
Amount: €50
Slottica Casino
Safety Index:LowSafety Index
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3.9
Slottica Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
A free spin bonus is promised upon registration. I didn't get this bonus! With the reason that another mail address with the same IP already has a registration. It is just that the ip assignment is dynamically assigned by the majority of users from their network provider and it is logical that ip addresses from different users can occur twice. I registered at this casino for the first time and I do not find the procedure for accepting the bonus via the IP address correct, as this causes unequal treatment of the players.
Automatic translation:
Public
Public
4 years ago
Dear Florian,
Thank you for submitting your complaint and I am sorry for your troubles. I am wondering if you were using public internet or a VPN to register in this casino? And could you please forward the emails from the casino regarding this issue to me? Also, do you agree with Casino Guru contacting the casino about this issue? Thank you so much in advance for your reply.
Best regards,
Satrio
