SlotsWin Casino - Player's withdrawal request is constantly delayed.

I have waited multiple weeks for the past few months and never received my payouts. I gave up and cancelled the withdrawal and lost the money but I don't want others to suffer the same fate. Months ago they sent me a check that they said would be from a united states bank but it was Canadian and they charged me $120 plus my $40 bank charge. It's really difficult to get paid.

Dear brianjcobbett,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with SlotsWin Casino.

Do I understand correctly that the current balance in your account is zero?

Regarding the withdrawals fees, I have checked the Terms and Conditions, and this is what I found:

31.Debit/Credit Card deposits may incur third-party fees for the handling of international transactions depending on the bank. These fees are charged by VISA, Mastercard, Amex, card issuers and banks may choose to pass this fee to their customers. These are bank and account type specific and out of our control.

38.For withdrawal payments less than $500.00, where the payment method has been selected as Check/Wire, a $35 processing charge may be incurred which will be automatically deducted from the withdrawal payment amount at the time of payment processing. Note: in some cases, dependent on your Bank and Account Type, there may be additional fees charged to remit funds to you. Example: Intermediary processing bank requirement, holding bank fees to receive an International wire, etc. As this is player Bank and Account Type dependent, it is beyond our control.

Please understand that some payment providers may charge fees that the casino cannot influence in any way.

If you played away all your money, I am afraid there is nothing we can do to help you. We empathize with the challenges associated with waiting for a payout, which can indeed be a trying test of patience.

For future reference, should you encounter any withdrawal-related challenges, we kindly encourage you to submit a complaint on our forum prior to exhausting your balance. By doing so, we can initiate communication with the casino on your behalf, seeking resolution to the issues at hand.

If you wish to share your experience, including any challenges faced, we invite you to contribute to our reviews section. Your feedback provides valuable insights for other members of our community.

Please let me know if there is anything else I can assist you with, otherwise, this complaint will be closed. Thank you for your understanding.

Best regards

Veronika

Dear brianjcobbett,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Please cancel the complaint

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.