The player from Michigan was trying to cash out his maximum winnings after completing a bonus playthrough at an online casino. However, he faced difficulties as the casino's Bitcoin withdrawal process was reported to be under maintenance, and there were also issues with the money card withdrawal process. Despite our attempts to communicate with the player and gather more information to better understand and resolve the issue, the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.
SlotsWin Casino - Player's bitcoin withdrawal is delayed.
Amount: $100
SlotsWin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
I am trying to make a withdrawal for the max cash out from a bonus play thru I completed but customer service said their bitcoin withdrawal process was under maintenance. I've also tried to sign up for a money card to withdrawal through this process but the system is not working. It seems to me like this casino just doesn't want to payout!!!! Help please!!!
Public
Public
6 months ago
Dear Dhenry,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- When did you attempt to withdraw your winnings?
- Since when have you been experiencing the issue with the maintenance of the casino systems?
Looking forward to hearing from you.
Best regards,
Tomas
