SlotsWin Casino - Player's bitcoin withdrawal is delayed.

I am trying to make a withdrawal for the max cash out from a bonus play thru I completed but customer service said their bitcoin withdrawal process was under maintenance. I've also tried to sign up for a money card to withdrawal through this process but the system is not working. It seems to me like this casino just doesn't want to payout!!!! Help please!!!

Dear Dhenry,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• When did you attempt to withdraw your winnings?
• Since when have you been experiencing the issue with the maintenance of the casino systems?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Dhenry,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.