SlotsPalace Casino - Player's account has been closed.

Hello! I won 3,500 euros on the Slots Palace, and a few hours later, my account was blocked. I would like to know how I can recover my winnings or access the game again.

Hello ezeru28,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsPalace Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello! The game did not ask me for verification, therefore it is not verified... the winnings were with real money, not with a bonus. The last time I spoke today and yesterday with the casino to open the game and why it blocked me. I want my winnings... but they do not answer me. I connect them by email.

Hello ezeru28,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear ezeru28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello! I have already opened the account! But ASER does not allow me to withdraw, it cancels them. I have 3 withdrawals of 500 euros from October 25 and I have not received them today. I contacted them via cheat and always with the same lie. I just want my earnings.

Dear Ezeru28,

I’m pleased to hear that your account is now active. Please keep in mind that withdrawals may take up to 14 days to process.

Could you let us know if you have received the funds or if the withdrawal is still pending? If it remains pending, we will look into it on your behalf.

Looking forward to your response.

Best regards,

Nick

Dear ezeru28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.