HomeComplaintsSlotsPalace Casino - Player's account has been closed.

SlotsPalace Casino - Player's account has been closed.

Amount: €3,000

SlotsPalace Casino
Safety Index:Very high
Submitted: 16 Oct 2024
Case opened Current status

Waiting for player to reply

0d 13h 26m 14s

Case summary

1 week ago

The player from Spain won 3,500 euros at Slots Palace but had their account blocked shortly after. They seek information on how to recover their winnings or regain access to their account.

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1 month ago
Translation

Hello! I won 3,500 euros on the Slots Palace, and a few hours later, my account was blocked. I would like to know how I can recover my winnings or access the game again.

Automatic translation:
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1 month ago

Hello ezeru28,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsPalace Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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1 month ago
Translation

Hello! The game did not ask me for verification, therefore it is not verified... the winnings were with real money, not with a bonus. The last time I spoke today and yesterday with the casino to open the game and why it blocked me. I want my winnings... but they do not answer me. I connect them by email.

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1 month ago

Hello ezeru28,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

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3 weeks ago

Dear ezeru28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago
Translation

Hello! I have already opened the account! But ASER does not allow me to withdraw, it cancels them. I have 3 withdrawals of 500 euros from October 25 and I have not received them today. I contacted them via cheat and always with the same lie. I just want my earnings.

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2 weeks ago

Dear Ezeru28,

I’m pleased to hear that your account is now active. Please keep in mind that withdrawals may take up to 14 days to process.

Could you let us know if you have received the funds or if the withdrawal is still pending? If it remains pending, we will look into it on your behalf.

Looking forward to your response.

Best regards,

Nick

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1 week ago

Dear ezeru28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

ezeru28 has 0d 13h 26m 14s to reply

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