SlotsandCasino - Player’s withdrawal has been delayed.

Website advertises payouts withing 72 hours for bitcoin. They requested additional information to "verify my identity" I submitted customer service says it was accepted but I have still not received my payout. Customer service does not respond to emails and live chat representative cannot update me on status. If the casinos is not going to payout as advertised on their website they should not advertise it.

Dear Jsmith54236,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

When exactly have you requested this withdrawal? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Jsmith54236,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.