SlotsandCasino - Player’s withdrawal has been delayed.

Dear Alvi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have requested your withdrawal and started the verification process? Have you accumulated your winnings with or without active bonus? Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Alvi, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Alvi,

I looked at your complaint and will do my best to help you. I would like to invite SportsandCasino into this conversation. Can you specify where is the problem with player’s verification process, please?

I don’t know what’s my verification problem, at first they said they received my documents and it’s being reviewed and it may need up to 72 hrs done with 72 hrs and they said to submit my documents again I know they are acting stupid and ignoring the fact of their stupidity, everyone has patience but can’t just sit quite when we see things going wrong on purpose for their own benefit, so I kept submitting them my documents and now they send me an email saying they never received the attachment files where I have taken pictures and send you to show you prove that from my part I did keep up to what’s necessary but what they have been doing completely stupid and unexpected harassment. No more words

Alvi,

the question was meant for Casino, let's wait for their reply.

We would like to ask the SportsandCasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear Alvi,

The casino has contacted me and according to their evidence, you've received your winnings in two Bitcoin payments. Can you confirm, please?

Dear Alvi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can ask to reopen this complaint anytime.