A player from the United States had unintentionally activated a promotion on SlotsAndCasino.ag, resulting in a wagering requirement of $80,000 on her deposit. Despite contacting customer service, her complaint was ignored, leaving her out $750. The Complaints Team determined that since the player had used the active bonus and lost the balance, they could not assist further. Consequently, the complaint was rejected.
SlotsandCasino - Player's funds were lost due to accidental promotion activation.
Amount: $750
SlotsandCasino
Safety Index:Above averageSafety Index
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7.3
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
https://www.slotsandcasino.ag/usr/promotions/
this site has a button in the promotion tab that you can claim. Once you claim it stays active
I had made several deposits using the same promotion which was called-
Get a 290% bonus on your next deposit or by reversing a withdrawal! You must deposit or reverse a withdrawal of at least $25 to qualify.
i had mistakenly had it selected when I had made several deposits and since I had a withdrawal pending for days I decided to just withdrawal my pending withdrawal and just play a little of it but instead it took it as a promotion then it added it with waging at about 80k! Who in the right mind would even do that.
Of course you have no way of even winning - I sent the complaint to customer service and even the director John R. at johnr***@onlinecasinoshare.org
he is the director of casino share who owns and operates and customer service o ly apologies and John ignored me.
I even recommended to customer service that they should put a warning in place for a player such as myself if I have mistakenly had a promotion enabled to warn you - but maybe it’s done on purpose.
Now I am out 750!
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5 months ago
Dear Clinakiss,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly advise if you played with the funds that were returned to your bank account after you reversed the withdrawal request? Or have you not started wagering the bonus yet?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Hi
Customer service won’t help and therefore I did play the waging and of course lost.
honestly who can actually win with that much money to play? I think I was like at 20k or more as I don’t remember that I was still at.
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5 months ago
I'm sorry, but if you used an active bonus and lost, we are unable to help you. We can only contact the casino if you made a deposit, realized you received an unwanted bonus, and have not yet started meeting the wagering requirements. If you lost your balance while playing, we cannot request the casino to refund your money.
This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
