The player from the United Kingdom had deposited money to the casino but the funds did not appear in his account. We had advised him to contact his payment provider for further investigation, as the casino typically had limited influence in such cases. We had extended the response period by 7 days for the player to provide updates. However, due to lack of response from the player, we were unable to proceed with the investigation and had to reject the complaint.
Slots Safari Casino - Player’s deposit has not been credited.
Amount: £25
Slots Safari Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Dear bouncer1973,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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