The player from California faced difficulties withdrawing funds, having requested a withdrawal two weeks prior and submitted all required documents. Despite verifying the bitcoin address multiple times and being informed that the issue was escalated, the player continued to be caught in a loop of responses without resolution. Additionally, another $800 withdrawal was pending, which added to the frustration. The issue was resolved after the player received payment with a manager's approval, and the complaint was marked as 'resolved' by the Complaints Team.
Slots of Vegas Casino - Player's withdrawal is delayed.
Amount: $200
Slots of Vegas Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Slots of Vegas Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
Public
Public
3 weeks ago
I initiated a withdrawal and uploaded all required documents. I reached out to them about 10 days later inquiring they said I needed to verify my bitcoin address. I did so not once but three times every time I get in contact with them, they say they are going to escalate it and this time it’s gonna go up to finance but I keep going in the same circle, right not only that, but I was told it has been escalated and we are just going in circle's. Not only is that rude but thats what I have been doing with them for days. I also have an additional withdrawn for $800 that should be paying out in the next few days but still in limbo this is not past the 10 business days for another few days.
Public
Public
3 weeks ago
Dear Bonezlide,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you successfully verified your Bitcoin address?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
3 weeks ago
They just paid me with a managers appoval a little while ago today.
Regards Robert
Public
Public
3 weeks ago
Dear Bonezlide,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
