Slots of Vegas Casino - Player’s withdrawal is delayed.

Hi!

I am just following up here as I requested the withdrawal on the 5th and it is still not approved and it is the 15th.

If someone can look into this for me it would be greatly appreciated🙂

Dear Britterlynne,

Thank you for submitting your complaint. I am sorry to hear that you are encountering issues with Slots of Vegas Casino once again.

Before we proceed, I would appreciate your assistance in providing some additional information:

• Is this the first request you have made since your previous complaint?
• Did you wait the advised 14 days for the payment to be processed?
• Was the balance in question accumulated through real money or a bonus?

Your responses will help us in addressing your concerns more effectively.

Thank you for your cooperation, and I look forward to your reply.

Best regards,

Nick

Hi !!

The payment hasn’t been approved yet so I’m guessing it won’t be paid out in 14 days.

Hi!

just following up still no approval

I am not sure why I have to do this with every withdrawal. I have had to file a complaint with casino guru EVERY TIME.

I just chatted with Brian silver oak and Peter slots of Vegas. It has been past the normal time frame for approval so they have escalated these issues. Why does it take me reaching out every time to get the ball rolling.

Nick,

can you please help in this matter

Dear Britterlynne,

As your withdrawal has not been processed within the recommended timeframe, I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru), who will be assisting you moving forward.

Wishing you the best of luck in resolving the matter.

Best regards,

Nick

Thank you 🙂

Hello, Britterlynne,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. If there was/is any progress in the meantime, feel free to let me know.

Dear Slots of Vegas Casino team,

Can you please look at the player's pending withdrawal and provide us with an update? Is there anything she could do on her side to expedite the process?

Thank you.

It looks like it may have been approved the 24th

I will wait 10 days or so and follow up

Greetings all,

The withdrawal had been approved but yet to be sent to our 3rd party payment providers. I have sent a request directly to our payouts department to expedite payment, hopefully we see some movement shortly. Once payment has left the casino to the 3rd party we are generally looking at 3-10 business days on delivery.

Best wishes,

Nick and Slots of Vegas

Thank you !

Thank you both for your replies.

Dear Britterlynne,

Can you please provide us with an update? Is there any progress?

Have you already received your payment? If so, can I consider the matter resolved and close it accordingly, or, is there anything else we can help you with?

Looking forward to hearing from you.

No payment 😕

Nothing yet

Thank you for the update, Britterlynne.

Nick informed us about the approval on October 7, 2024. So, the 10th business day is today.

I will set up the timer for you until Friday, with a few more days in case of a delay. So, please let me know once the payment reaches your account or about an update (no payment) on Friday, October 25, 2024.

Thank you.

Dear britterlynne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still no deposit into my account on ANY of my withdrawals

slots of vegas

silvet oak

or raging bull

Nothing yet 😕

can someone please give me an update from the casino ?

Need an update here as well please

can you get this to nick

approved sept 23rd

we are way past the date on this one as well

Why hasn’t anyone looks at this in 6 days ?!

please provide some assistance here - this is a lot of money to have hung up out there

All of my information is the same for every casino I have also been in contact with the chat feature, but it does not yield any more information other than just waiting

on one of them, I just didn’t receive a response at all

Greetings all,

Payment has been marked as complete in the system as of the 31st of October, if the funds have not arrived then they should deposited in your bank account shortly britterlynne. Please confirm once payment is credited to your account.

Best wishes,

Nick and Slots of Vegas

Thank you ! I will keep an eye out 🙏

Which ones were marked complete ? So I can know how much the wire transfer should be for ?

Greetings britterlynne,

The transfer amount was $2480.

Best,

Nick and Slots of Vegas

I received 2360. So that would be about in line with 2400 minus the transfer fee

Should only be waiting on

2 more for 2k each from slots of Vegas but both were fairly recent and one hasn’t been approved yet

I already have an open complaint for silver oak

waiting on these amounts - requested that nick see if any of these have been released yet 🩷☺️

thank you all looks like there is starting to be some movement through the 3rd party - i appreciate your sticking with me until I have received all payments 🙏😊

Greetings all,

I have sent the most recent $2000 withdrawal directly to our payouts department for express disbursal to our 3rd party and requested the last of the requests for approval. Let us know when the first of those arrives britterlynne.

Best wishes,

Nick and Slots of Vegas

Thank you nick !!

I will let you know 🤗

Received the 1980 today. Thank you !

just waiting on one more at 2k that was approved on the 11th of this month and I think I will be settled up with slots of Vegas

Thank you both for your replies and updates. Great to see progress here!

Dear britterlynne,

I believe now it is only a matter of time before the last payment reaches your payment method.

Feel free to inform us as soon as you receive the last withdrawal.

Looking forward to hearing from you.

Thank you !!

can someone let me know why my player class was changed or if it will be changed back? There are now no more no play through and no max cash out promos on any of the inclave casinos

will they offer them to me again at some point

the promos there have like a 30x play through requirement. I will not be playing anymore if they don’t offer the old promo.

let me know !! 🙂

Dear britterlynne,

Have you already received the last payment? Can you please also inform us about the overall sum you have been waiting for from the casino (all disputed withdrawals from Slots of Vegas Casino related to this case) so I can update the disputed amount of the complaint correctly?

As for your questions, let's ask Nick for clarification. However, to be honest, online casinos have the right to refuse or stop providing bonuses (free money) to any player at any time, so I would say that it is solely up to the casino regarding the bonuses they will provide.

Dear Nick and Slots of Vegas,

Can you please look at britterlynne's questions regarding her casino account status/class and bonuses?

Thank you.

Nov 4 approved- 2000 not received

nov 11 approved - 2000 not received

4,000 total is left to pay out

I know they have the right to change player class but why did they do it ? Because I won some money ?

But you already confirmed one successful payment of $1,980 above, britterlynne. Are you sure you only stated withdrawals from Slots of Vegas Casino?

The disputed amount of the complaint was set up with the disputed amount of $2,500 at the beginning, now it is 4,000 (2 x 2,000), so I would like to clarify it.

As for your questions - let's please wait for Nick's explanation.

Thank you for your patience and understanding.