The player from Georgia requested a withdrawal two weeks ago and has been informed by customer service that the payment was approved and sent to the payment team.
Slots of Vegas Casino - Player’s withdrawal has been delayed.
Amount: $2,000
Slots of Vegas Casino
Safety Index:Above averageSafety Index
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7.4
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Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 29m 34s
Case summary
3 hours ago
Public
Public
12 hours ago
been told twice now by Alex Cross (customer service) that the payment was approved and had been sent to their payment team.
it was a no rules bonus. I left $400 on the account to cover deposit and bonus. I’ve submitted and received withdrawals in the past.
Not sure what the hold up is.
Public
Public
4 hours ago
Dear cbmtn1281,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please share a screenshot of your withdrawal request with the status visible?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
