The player from the US requests assistance after waiting three months for a Bitcoin withdrawal that has not been received. He expresses frustration as he typically experiences prompt withdrawals with Bitcoin and seeks help to obtain his funds.
Slots of Vegas Casino - Player's withdrawal has been delayed.
Amount: $3,314
Slots of Vegas Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
5d 20h 30m 39s
Case summary
yesterday
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3 days ago
I requested my withdrawal through my Bitcoin address and I've never received anything it's been months. I wrote comments prior to this one but your site timed out I'm assuming. Please help me get my funds that's I'm rightfully owed. I only deal with casinos that withdraw through Bitcoin because it's super fast EVERYTIME. NOT ONE POTENTIAL SKAM. PLEASE HELP ME!! I'LL EVEN GIVE YOU A COMMISSION PERCENTAGE. HONESTLY
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3 days ago
Dear korygills69,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with your Bitcoin withdrawal and the delay in receiving your funds.
To help us address this issue and assist you better, could you please provide the following details?
- Can you confirm the exact date when you requested the withdrawal and the amount you are expecting to receive?
- Have you received any communication from the casino regarding the status of your withdrawal or any issues they might have encountered?
- Were your winnings accumulated with or without an active bonus? This information will help us understand if there might be any specific terms affecting your withdrawal.
- Did you try reaching out to the casino through other methods or support channels to follow up on your request?
If you have any relevant communications, screenshots, or documentation related to your withdrawal, please forward them to petronela.k@casino.guru.
Thank you for providing these details – they’ll be really helpful as we investigate the situation and work towards finding a solution. We appreciate your cooperation.
Thank you in advance for your reply.
Best regards,
Petronela
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2 days ago
I tried to get my withdrawal on 6/8/24 with my Bitcoin Verified Address. I won this money through a bonus and met all criteria.
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yesterday
Hi korygills69,
- Could you please clarify which bonus you used to accumulate your winnings? Was it a deposit bonus or a free bonus?
- Also, have you made any deposits into this casino using the Bitcoin e-wallet you’re now trying to withdraw your winnings to?
Thank you.
Casino Guru is examining the case
Petronela is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
