Slots of Vegas Casino - Player’s withdrawal has been delayed. This complaint got successfully resolved.

My verification process was completed May 25th 2020...i won may 17th 200.00 and 300.00 may 18th. I have been chatting with this casino weekly with nothing changing my payout status still says PENDING it was escalated on June 7th 2020...still nothing has changed live chat tells me they haven't heard from the payout team so there's nothing they can do! Just keep getting the run around!

Dear Cheryl,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received a confirmation regarding your account verification? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much Cheryl for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Cheryl,

I am very sorry to hear about your withdrawal problem. 

In this case, we have no other option than contact the casino directly.

I would like to ask the casino if there is any problem with Cheryl's withdrawal. Thank you in advance for your reply.  

this email is proof my verification has been completed!

Greetings Petronela, Zuzana, Cheryl,

Apologies for the delay on this, I have had our approvals department review and approved your two withdrawal requests. In the coming days I should be able to get them out the door to our payment provider as a check payment which I see is your preferred method of withdrawal.

It's probably best to clarify here, these withdrawals were based on two separate deposits using deposit bonuses, one total bonus amount was $110 and the other $94. The bonus amount is non-cashable and removed on approval making the total approved withdrawal amounts $190 and $106 respectively.

I'll do my best over here to get this taken care of as efficiently as possible, your patience and understanding is greatly appreciated.

Best wishes,

Nick and Slots of Vegas

Hello Cheryl, Nick,

since its already more then a week, I would like to ask you both if there is any update. I hope we will be able to solve this complaint soon. Thank you for your reply in advance.

Hello hello,

As an update, I was able to get both approved withdrawals combined and sent out to our 3rd party for payment as a check yesterday. In the coming business days you should receive a tracking number via email Cheryl, just arrange and receive delivery then deposit the check directly into your bank account.

Keep us posted!

Best wishes,

Nick and Slots of Vegas

That's good news. We will wait for your confirmation, Cheryl. Please, let us know once you receive your withdrawal so we can close this complaint as resolved. I hope we will reach satisfactory conclusion soon.

I have still not received any email with a tracking number as stated neither have i received my check as of 7/1/2020

Still nothing from slots of vegas waiting on tracking number to come to my email per Nick

7/6/2020

Hello Cheryl,

we have receive the info that its on the 3rd party at this point. It might take longer, now its only 4th business day, so we ask you to be patient and wait a bit longer. Just let us know when there will be any update.

Still NOTHING this is ridiculous i will never play SOV ever again i wish i had read all the negative reviews regarding their payouts before i ever started playing on their site. I guess im just another one of their statistics!!!

Today is 0716/2020 still not a word ..no email no check nothing!

I would like to ask the Casino representative to give us an update on what might cause the delay. Thank you in advance for your reply. 

Greetings Zuzana, Cheryl,

I reviewed the account and I am still not seeing any tracking information posted as yet. This is highly unusual so I contacted the requisite department to inquire, they have assured me that there are "no known" delays with our 3rd party payment providers and requested that I be patient and the check would arrive soon.

So that is what I request of you, please be patient and the check should arrive soon.

I genuinely apologize, I really do pride myself on my ability to make things happen efficiently however once the casino has released payment we depend on our 3rd party to deliver the funds. Normally they are quite officious however this is physical check delivery in the midst of a global health crisis, it could be a bit longer than normal wait time.

Best wishes,

Nick and Slots of Vegas

Thank you, Nick and Slots of Vegas for the update.

Cheryl, I ask you to give it some time and please write to us once you received your money. It might take longer as this is an unusual situation. I hope everything will be solved soon and we will be able to closed this complaint.

Received my check today will take to my bank for deposit....07/28/2020

Thank you Cheryl for the update, do I understand it correctly that this complaint got solved and we may close it?

Yes you can close it.

Thanks for assisting me with this issue.

I am glad this complaint got successfully resolved and we can close it now. Do not hesitate to contact us in the future, we are here to help.