Slots of Vegas Casino - Player’s struggling to withdraw his winnings due to ongoing verification.

Basically I deposited 30 dollars through Bitcoin on December 30th 2020, I ended up winning 2500 dollars off that I then contacted the customer service live chat just to make sure that I would be able to withdrawal it and then I talked to them they then sent me a list of verification things I needed to complete whixh I then submitted my withdrawal request on December 31st 2020 but it's so weird they have you send your documents to like literally six different people I also had to send my wallet address to another department numerous times and I also have done there automated verification system through HooYoo and that was successfully verified then I also had numerous agents then tell me my account has been fully verified so then I contacted live chat again because that's there only way of contacting them and they then tell me well have you submitted your wallet address I then told them numerous times and they ask me for reference number I then give it to them and they then tell me well they still need to verify the address and this can take anywere from 3-5 business days even though I have sent this to them on December 31st they are only looking at the six time I sent it and they will not let me talk to anyone else higher up I ask for supervisor and I get nowere they just tell oh well please while you wait check out all our great deposit promotions and I'm like are you joking you want more of my money like I'm broke I have nothing my family has literally been got hard by the COVID 19 pandemic and I have been trying to figure out how to get my money from these people and it just seems like a scam.

Please help me

Dear Matthew,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have accumulated your winnings with or without an active bonus?

In the meantime, I would suggest checking our review for Slots of Vegas Casino: https://casino.guru/Slots-of-Vegas-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No there are no active bonuses and I made sure to contact customer service agent before I even submitted the withdrawal just to make sure that there was nothing that would hold it up and they told me congratulations on your win blah blah blah and it's been since that day I've been trying to get my money

Thank you very much, Matthew, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Matthew,

I looked at your complaint and will do my best to help you. I would like to invite Slots of Vegas Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

So there payment department just wrote me back finally and said that I need to send them a selfie with me and holding a recent newspaper to them which I have already did this like a week ago so I'll do it again but this is so weird they have literally made me do everything like five times. I took a screenshot so you could read the message

Hello Mattew,

yes, this is standard part of ID verification and it is required by many Casinos. Let's wait for their reply.

Dear Matthew,

thanks for info. I'll set the timer to 20 days (which should be 14 business days), please let me know if you'll receive your winnings in set time frame.

Yeah I have been contacting there team and they basically keep blowing me off saying that they have escalated the situation and it would be anywhere from 3-5 business days then they told me after the five business days that they submitted another ticket

Dear Casino,

what is the problem with Matthew's pending withdrawal?

Hey all,

I pushed the approval through for you Matthew, payment should be going out the door via Bitcoin before too long here. Keep us posted and let us know when that money comes in.

Best wishes,

Nick and Slots of Vegas

As of now there is nothing hopefully it will be there soon thanks

Dear Matthew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.