Slots of Vegas Casino - Player’s struggling to receive his winnings.

I requested a payout, March 28,2020 after numerous requests for sensitive personal information; and complying, the payout was manager approved 5/7/2020 and 5/14/2020. I have used the Chat method and email to contact and have been assured each time that the payout was approved. On 5/29/2020; Friday, I was told; per their "rules" and the holiday that it was day 8 of their 10 days to remit. Fast forward to today 6/3/2020 and now I am told that it was paid on May 14, 2020 and now they want access to my bank records to verify that I have not received funds. Of course I have not received funds! Super disappointed, I wish I had read the reviews before I played. Yes I made 5, USD deposits. Shame on them, not worth the trouble. If this saves anyone the trouble, that is sufficient for me.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this has been your first withdrawal in this casino? Did you provide requested bank statement proving that you haven’t received any winnings? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela-

I am shocked to tell you, that after posting this last night and I was just letting the issue go; The wire transfer came this morning! Paid $927.50 which is close enough for me. Thank you.

Great news 🙂 As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.