HomeComplaintsSlots of Vegas Casino - Player is experiencing difficulties with his withdrawals.

Slots of Vegas Casino - Player is experiencing difficulties with his withdrawals.

Amount: $1,000

Slots of Vegas Casino
Safety Index:Above average
Submitted: 06 Sep 2023 | Case closed : 20 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from the United States has failed to withdraw winnings since April despite being fully verified and trying every withdrawal method offered by the casino. The player stopped responding to our questions and comments, so we rejected the complaint.

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7 months ago

I have been trying to withdraw my winnings since April and it's now Sept. I have been fully verified and have tried to cash out with every withdraw method they offer and Everytime it has came BK denied with no reason as to why. Customer service is fake, The whole casino is fake and a scam! Somebody needs to investigate this casino and take it down so that others will not be robbed of their money or mislead.

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7 months ago

Dear Devinmelton78,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue with Slots of Vegas Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you accumulated your winnings with or without an active bonus?

When was the last time you communicated with customer service regarding this issue?

Have you received any explanation about the reasons your withdrawals have been declined?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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7 months ago

Dear Devinmelton78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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