Slots of Vegas Casino - Player has been waiting for winnings for ten months.

December 2020

Win $ 5,000 from the no deposit bonus and apply for a bonus withdrawal limit of $ 100

(Prohibited games, number of bets, prohibited acts, etc. have all been confirmed)

You will be asked to fill out a driver's license, address confirmation documents, and a PDF form dedicated to withdrawal applications and submit it.

January 2021

Inquiry because the withdrawal application was rejected

I was asked for a set of documents again, so tell me that I submitted it last time

After that, I emailed several times and was asked to submit a selfie with my driver's license and the newspaper with the date of the day, so I submitted it and applied for withdrawal again.

Around May 2021

It is said that KYC has not been completed again, and you are required to submit a driver's license, address confirmation documents, and PDF form for application.

I told him that I had already submitted it, but I kept saying that KYC was not completed, so I submitted the documents again.

I will inquire because it will not progress even in September, but it is still unsolved

Dear ryuuya,

Thank you for submitting your complaint. I’m sorry to hear about your negative experience. I can only imagine how frustrating it must have been for you to wait for your winnings for so long. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any explanation from the casino why your winnings have never reached you? Could you please advise if your account is still accessible? Do I understand correctly that your withdrawals are still pending inside your account and have never been processed?

I truly hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Thanking you in advance.

I have submitted a valid ID card three times in the past, but I am being asked to submit my ID card again.

You have a lot of money and you can access your account.

Every time I apply for withdrawal, it is rejected and it is said that KYC has not been completed.

Thank you very much, ryuuya, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello ryuuya!

I will take care of your complaint from now on. I would like to invite representatives of

Slots of Vegas Casino into this complaint in order to help us resolve this issue.

Thanking you in advance.

Greetings all,

Apologies, I've been unavailable for a few days. I will review the case and get back to you here the beginning of next week. Thanks for your patience and understanding.

Best wishes,

Nick and Slots of Vegas

Greetings,

The necessary documentation is in place and Bitcoin has been accepted as the method of payment. Currently the funds are still in your casino account as playable balance and have not been requested for withdrawal ryuuya.

Please make a withdrawal request if you intend to follow through on the withdrawal and perhaps we can move forward on this.

Best wishes,

Nick and Slots of Vegas

The withdrawal application screen remains as it is

Greetings ryuuya,

It appears I was incorrect, after a more thorough review the necessary documents are still not in place. Please re-submit the web form found in the cashier section, it will walk you through step by step what is necessary. Also be sure to include a signature on the credit card approval form.

When this is complete let me know and I'll see if we can move forward.

If there are further issues I'll have one of my agents reach out to you personally but in theory you should be able to complete them on your own.

Best wishes,

Nick and Slots of Vegas

Greetings ryuuya,

The documents you refer to were to qualify for Bitcoin withdrawal. For casino account verification there is an automated system in the cashier section of the casino, as I said. It greatly simplifies things. However I have had one of my agents reach out to you via email and we will walk you through the process.

Just watch for the email, follow the instructions provided by Jessica and we should be able to help.

Best wishes,

Nick and Slots of Vegas

Thank you, Nick and Slots of Vegas for the explanation. Ryuuya, please keep us updated about the verification.

Yesterday, I sent an image of my driver's license and address certificate to Jessica and I am waiting for a reply

I was informed that KYC was completed earlier

Currently submitting a withdrawal application to Bitcoin

That sounds promising ryuuya! Thank you for letting us know. I will keep this complaint open until your confirmation regarding successful withdrawal. Keep us updated and, please let me know as soon as you receive the payment.

When I checked the site earlier, the withdrawal application changed to the approved status.

I haven't made a deposit yet, but I've reached this status for the first time.

thank you

It's been almost a year since I started applying from last December, but I am very grateful.

report

I just made a deposit in Bitcoin.

I am very grateful to everyone, thank you.

Hi, ryuuya!

I apologize for the late reply. It might just be a translation error, but could you please confirm once again you successfully received your money from the casino? Much appreciated!

thank you

Deposited from the casino!

I am glad ryuuya, that is good news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.