Slots of Vegas Casino - Player believes that their withdrawal has been delayed.

Withdrawal still in pending phase and it has been way too long. Please advise

Dear britterlynne,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I don’t think I said that right - It is still not approved and I requested it on the 13th of June. It’s now the 9th of July. Please help push this through I have already been waiting for 2 other deposits to come in from the sister casinos silveroak and raging bull for over a month now and no deposit yet.

please escalate this up as I am waiting on over 3k that has not been paid out

Any luck finding out what’s going on ?

Hello? Checking back on this ? Please help

???

9 days with no response is insane. Please transfer to someone who can help me please

I have resent all of my documents and verification to documents@casinosupportcenter.com and also to payments@casinosupportcenter.com. I am

angry that it’s been over a month and Noone said I needed to resubmit my documents until today when I tried to live chat the casino. Please let me know you have confirmation from the Casino that they received my documents etc.

can someone else take this over in nicks absence to check on it - documents should mirror raging bull as they paid me out and everything was fine

spoke with support and they said they escalated it

PLEASE MIRROR ANY DOCUMENTS OFF OF MY RAGING BULLS ACCOUNT - I was just paid out by them. All info is the same

this was requested June 13th PLEASE HELP

Dear britterlynne,

Have you received your withdrawal from the casino yet?

No sir

Any update here

Thank you britterlynne for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear britterlynne, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Slots of Vegas Casino representative to join this conversation. 

Dear Slots of Vegas Casino, could you please provide more information about this case? 

Looking forward to your reply.

Following up

Still no deposit 😕

Dear britterlynne,

thanks for the message. I will now contact the casino outside this thread, I let you know any new development.

Greetings all,

I had a look and it appears that payment was sent to the 3rd party payment provider for disbursal as a bank wire transfer on the 1st of August. As a general rule we are looking at up to 10 business days before those funds arrive.

Best wishes,

Nick and Slots of Vegas

Dear Slots of Vegas Casino,

thank you for the update.

Dear britterlynne, 

it seems we are on the right track. Please keep an eye on your bank accounts and let us know whether the funds successfully arrived. I will now set up a timer to 7 days. Keep us posted about any new development, please.

This was requested June 13th is there a reason for the lengthy delay or some thing I could have done or can do in the future to help payment processing go a little smoother?

Thank you all so much for your attention to this. I really appreciate the casino and Casino Guru for all of the efforts and keeping me informed.

Wonderful customer service on both parts!!!

Dear britterlynne, 

thank you for your message.

Can I assume that the funds have arrived to your account, please?

No they have not

Dear britterlynne, 

thank you for the reply.

Dear Slots of Vegas Casino,

is there any reason why britterlynne hasn't received the winnings, please?

They said it was sent out august 1st so hopefully I will see something this week

Dear britterlynne, 

thank you for your message. We will await the arrival of your withdrawal for a few more days. Please keep us informed of any updates or developments.

Only received 1800

please advise where the remainder of the 2500 is

Please disregard last message the deposit into my account was not from slots of Vegas.

please advise when funds will be in my account. I requested in July was approved and sent for disbursement the 1st

it is now the 16th on the casino chat Max Hill said 5 to 7 business days.

I will report back in another 5-7 business days

Dear britterlynne, 

thank you for the update.

Are you still waiting for your payment, please?

Yes still waiting for payment 😕

Thank you britterlynne, for the update.

Dear Slots of Vegas Casino,

could you please provide clarification on why Britterlynne has not yet received the funds?

Still no funds 😕

Greetings all,

I have received word that there are delays currently on the part of the 3rd party payment provider, I can only apologize. The 3rd party payment system is unfortunately a necessary element when paying players through traditional banking methods and once payment is made by the casino we have no way of expediting payment.

In answer to your question britterlynne, I would highly recommend depositing and withdrawing through the crypto currency options available in the cashier. COINDRAW is incredibly fast, often paying within hours of the request. In order to qualify for crypto based withdrawal options you need to be a crypto depositor, moving forward if you deposit using crypto those options will become available and can greatly expedite the withdrawal process.

For now we wait, please let us know when the funds arrive britterlynne.

Best wishes,

Nick and Slots of Vegas

I don’t know the first thing about cryptocurrency- did they give a timeframe on the delay ?

Please let me know a timeframe we are looking at for pay out

Can someone reach out to the 3rd party?

Dear britterlynne,

do I understand correctly that you are still waiting for your payment, please?

Dear Slots of Vegas Casino,

thank you very much for your message. Given that Britterlynne has been waiting for a considerable period for her funds, could you please reach out to the third-party payment provider to obtain an update on the situation?

Thank you Kat!

And yes still waiting

Funds have arrived !!

thank you all

Dear britterlynne,

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.

Best regards,

Katarina

Casino.Guru