Slots Garden Casino - Player’s withdrawal was denied and the deposit was deleted.

I redeemed a 2 part bonus and completed all the requirements stated in the terms and conditions then deposited and tried to withdrawal, it took over 20 business days for them to review and deny . I’ve contacted them several times during the time I was waiting. After they reviewed my account balance was deleted even the money I deposited

Correct

I attempted to contact them through the chat and was put through to a customer service representative by the chat agent and after waiting in the queue for over 30 minutes the representative didn’t even give me enough time to type my response and hit send before the chat was ended for inactivity

Dear davdmarkell1996,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Could you please send me the link or the screenshot of the bonus you took? Was it a free bonus, or was it a deposit bonus?

Have you made any successful withdrawals in this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika