Slots Garden Casino - Player’s withdrawal has been delayed.

Alright So I clamied the 25 free spins won 10 dollars Got lucky and came up with 657 dollars So they did a coupon reversal and took it all except for the 50 dollars max cashout right So I depostied LTC from my coinbase account started playing ran it up to 2055 dollars Okay so now I am ready to cash out My Identification Verified So i watched my transactions right and there Manger Changed it to where it looks like i made Two Free no deposit spins So They Can Keep My Money I have Kids and Bills This is Not Right They own like 7 online Casinos They All should be shut down for False Advertising and Unfair Gaming Also To TOP IT OFF I am playing blackjack and Get 3 five of spades How is that possible I have the pics to but they are to large to put on here SMH

Dear rozaebaby87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear rozaebaby87,

Have you received your withdrawal from the casino yet?

Dear rozaebaby87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't received anything not a dime That place is a scam They are trying to use the excuse that I claimed two no deposit bonuses which is not True i got the pictures to prove it They Took 657 dollars on a coupon reverseail Plus My 2055 dollars i won after that smh They just stole it from me basically So I waisted my time So UnFair

Dear rozaebaby87,

Please forward your full deposit, bonus and betting history to nikolas.b@casino.guru.

Dear rozaebaby87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.